Carina Takes Your Privacy Seriously


Posted by Rachael Tom

Home care can be a very private affair, as it takes place at home and it can involve personal care. Both care providers and consumers can be vulnerable in these situations. Privacy and discretion are always important factors to keep in mind. 

Carina does a lot to protect your privacy. Here's a list of what Carina does to protect you and what you can do to help create a respectful environment while searching for a new consumer or home care job.

  • You know how we ask you for your ProviderOne/IPOne, or last four of social security number, and date of birth to verify you? We use that data to verify that all consumers are real Medicaid home care consumers and that home care providers have worked for DSHS and SEIU 775 Training Partnership within the last year. For consumers, once we verify you, we immediately delete this data. Poof! You're protected. 
  • All user entered data is stored and encrypted in a HIPAA compliant security layer in a cloud storage environment. (Translation: We protect all of your data in the same way that a doctor’s office protects your medical records.)
  • We never share your personal information with others, like last name, phone number, address or phone number. You decide when and/or if it makes sense to share these details about yourself.
  • Are you an IP? We only show your first name, first letter of your last name, your city, your availability that you’ve selected, your photo (if you uploaded one), your gender, your caregiving skills and preferences (pets, smoking, transfers, etc.), your hobbies and interests, languages you speak, and your most recent training and credential status. Your training and credential status is updated weekly.
  • Are you a consumer? We only show your first name, city and your job post. Your job post includes the working environment and some general expectations, such as pets, smoking, transfers, non-detailed list of needed care tasks, etc. Consumers can browse profiles and contact providers directly without having a public job post.

Carina is an inclusive and respectful community and we prohibit users from:

  • Using defamatory, abusive, suggestive, obscene, profane, offensive, sexually oriented, threatening, harassing, defamatory, libelous, religiously or racially offensive or objectionable or illegal material and/or language.

  • Being unprofessional in your home care job interactions. Not showing up to interviews, using unprofessional language, and not following DSHS rules and procedures are all examples of unprofessional behavior that are violations of our use agreement.
  • Using someone else’s account (unless you are legally authorized to act on their behalf).




  • We reserve the right to remove a user that violates the above guidelines. For more information, please see our Terms of service.

NOTE: Do you have a concern about another user’s behavior? You can now report a user for violating Carina’s terms of service. Look at the bottom of their message, profile, or job post to see a link called "Report User" to report another user's behavior. 

Remember, while we do our best to protect you and keep your personal information secure, it's important for you to put safety first as well. When deciding to meet in person, you should treat any Carina user as you would anyone you meet online for the first time. Please contact us if you have any questions.

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